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CLUES LEFT BY A KILLER ECHO WIDESPREAD ANGER AT HEALTH INSURERS

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AUTHOR: R Quinn on 12/06/2024

So reads a Wall Street Journal headline.

This begs the question, how do Americans want to pay for their health care?

  • They don’t want to spend their money- even for relatively minor expenses like a co-pay
  • They want someone else to take the risk, but not make any money 
  • They want quality care, but with little idea how to define that other than more of it at high prices
  • They don’t want high premiums or taxes
  • They don’t want to wait for care
  • They don’t want restrictions on accessing care or selecting a provider
  • They don’t want anyone approving care or denying to pay for it.
  • They don’t want the government involved. 

Quite a conundrum isn’t it?  No system in the world can deliver all that  

Yes, dealing with an insurance company can be a hassle and frustrating. They do screw up as do providers submitting the claim. Insurance companies are other Americans doing their jobs, but they can never satisfy all the above criteria.

65% of working Americans with employer benefits are in a self-insured plan. It’s their employer concerned with costs, not an insurance company. 

What are Americans willing to give up for what they want?

Between Medicare, Part D and Medigap coverage, Connie and I pay nearly $2,000 a month in premiums. Is that too much to ask?

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David Firth
1 month ago

The real issue is that people want health care, not health insurance.

I know many people think that they would have health care if we had a single-payer healthcare system in the US.

Well, I am here in England right now to visit my 92 year old dad, and on the day I arrived he was taken to the ER (A&E).

Almost every non-medical service is outsourced to the lowest cost provider, because no one wants to pay higher taxes. The result of using lowest cost providers is that the first blood test “didn’t work” because the provider claimed, wrongly, that there was not enough blood drawn. We saw the nurse take a full vial, and the test requires a drop. So a second blood draw is taken, this time by the doctor. Still apparently not enough to do a test.

By now the ER’s performance dashboard on the screens for the medical staff is showing 74% of normal, and is very red.

The result of that is dad gets released from the ER, the metric literally immediately goes to 76%, and my dad is in the “evaluation center”. Still no results from the blood.

It’s now been 8 hours, so the doctor sends my dad home, without those blood test results.

One thing most people think is that a single-payer healthcare system means great medical coverage! Absolutely not the case.

Did you know that the average Accountant in the UK makes more than the average NHS doctor?

Given the ER dashboard and the inability to get simple blood test results, would you believe that the above-average competency doctors tend to leave the NHS single-payer system for private practice.

So we have a two-tier healthcare system here in England. Everyone pays through their taxes for the NHS, and anyone who can afford it “goes private”.

A can’t-raise-taxes single-payer healthcare system means my brother-in-law waited 3 years for his first hip replacement, and 4 for his second. My other brother-in-law “went private” and got one done in 4 months.

mytimetotravel
30 days ago
Reply to  David Firth

People keep writing as if the UK model is the only alternative to the US system. Nothing could be further from the truth. Plus, the UK system has been starved of money by over ten years of Conservative Party rule, and of workers by Brexit. Even so, my niece, whose husband was diagnosed with inoperable bowel cancer a year ago, says that some of the care has been “brilliant”. Just not all.

If you want to see a functioning alternative look to France, generally held to have the best system in the world. Or Germany, with maybe the oldest. Or Switzerland, where people are required to buy basic health insurance

jerry pinkard
1 month ago

There seems to be a severe shortage of critical thinking in our society. That was made abundantly clear during the election campaign, and is especially true of social media. I believe it was Mark Twain that said, “There is nothing so uncommon as common sense.” I believe that is truer today than it ever was.

Michael l Berard
1 month ago

Many on social media are also convinced that they are far wiser than both Einstein and Isaac Newton, and they are sure that the moon landings were all fake.

Really, they insist that they have found errors in Einstein’s theories, and disagree with Newton in that they feel rockets fail in the vacuum of space. And more.

They are also sure that a UFO , by definition, has to originate from an alien planet and species, many light years distant. They do not understand that the “U” part simply means ” Unidentified.”

Social media is filled with nonsense about the higher your income and/or net worth,the less income taxes you pay. Both as a percentage and in dollar amounts.They have loopholes, etc.

Really though, Isaac Newton created Calculus, and Einstein’s theories have been tested and proven many times over the last 120 years.

It is then not surprising to me that so many are vastly erroneous about health care, and so forth. I have totally given up on social media to save a lot of precious time and energy.

Finally, a quick update on the United Kingdom and its “free”, ahem, National Health Service. Last year, well over 120,000 people died while awaiting medical procedures. That is about 2,307 a week, 329 per day , 13 an hour, 1 every five minutes.

mjflack
1 month ago

I hear ya R Quinn but can you take it easy on the CAPS?

Nick Politakis
1 month ago
Reply to  R Quinn

There is definitely a lot of nonsense out there about most things. Unfortunately that’s where most people get their information. These are the times we live in.

Nick Politakis
1 month ago

I listened to a podcast about this:

https://fighthealthinsurance.com/

very interesting and free for patients.

Nick Politakis
1 month ago
Reply to  R Quinn

Nothing like being sick and having your care denied and then having to search the plan description for how to appeal.
this website makes it easier to appeal by using AI.

Nick Politakis
1 month ago
Reply to  R Quinn

If insurance won’t pay for care for most Americans that is a denial for care. Why do you think those without insurance don’t go forward with treatment.

mytimetotravel
1 month ago
Reply to  R Quinn

Are you suggesting that denying payment for care isn’t effectively denial of care for many people?

jerry pinkard
1 month ago

Thanks for an inciteful article Richard. IMO, a basic problem is that many, maybe most people, do not understand the medical/insurance system. I think this is especially true of Medicare, et al.

We need to be smart consumers of medical services.

That said, there are lots of issues with our system. Big pharma, inefficiencies in delivering medical services, and huge “non profit” medical providers that do not pay taxes.

One of my pet peeves is all of these advertisements for Medicare Advantage leading up to the 12/7 enrollment deadline every year. They seduce uninformed people to enroll in MA without understanding the ramifications.

However, I am grateful that I never have to wait in line to get treatment for critical diseases like the UK and Canada.

Mark Schwartz
1 month ago

Readit is blowing up over this situation, guessing that the many physicians and patients writing in that feel they have stiffled by their insurance company unjustly is all BS. I would argue that they might not be wrong. As a country we need to revisit how medical care is managed, paid for and administered. What we have is inefficient and in many cases unfair to some.

Michael l Berard
1 month ago

I just read in The Wall Street Journal, that the British National Health Service is not the panacea that so many are convinced. Very often referred to as ” free”, which is not accurate, and, sadly, well over 120,000 sick people died last year, as they waited for treatments and procedures.

It seems that citizens of The United States have no issues paying way too much for so many common items and services, but, balk at virtually every single facet of health care. Mr. Quinn , I agree with you, 100 percent.

Water, sometimes as high as 160 a gallon, ( 20 bucks a pint at many venues), a single hot dog for 12 at the TD Garden. Useless tattoos and blue hair.

There are now so many people buying vehicles for 50,60, or 100 grand, then financing them for 8 years. A friend has a 1500 monthly payment or her Corvette,for 8 years at 8 percent, then whines about paying tiny co-payments at doctors visits and even smaller amounts for prescriptions. Her family has to pay zero monthly premiums for health insurance.

And, she also complains about having to buy premium fuel for the sports car, and she resides in Texas. Alas, she is lucky to get even 10 k miles from the tires, but she is fine with that.

So many expect health care to be perfect and “free”, and they also feel that fuel prices shall never rise, even as houses have soared 75 percent over the last 4 years, and just about everything else has gone up tremendously.

Last time I checked, the casinos were packed, the package stores are getting very busy, here in Massachusetts we spend the most per capita on lottery tickets at nearly 1000 bucks a year. Talk about a paradox, we have the highest percentage of college educated adults, yet, we spend the most on items that guarantee anywhere from a minus 30 to minus 50 percent return. Yet, we balk at every single facet of health care costs, procedures and so forth.

There are many great reasons why America has 63% of the global stock market cap, even though we are only 4% of the population. And why our treasuries are the gold standard for safety and liquidity. And our dollar is the worlds reserve currency.

And murdering anybody, for any reason, is an insane act, and it matters not what his or her job was. Killing an innocent CEO of a health care company has no place in a civilized society. I hope the cowardly , misguided individual is soon caught. And, no matter his punishment, it will not be adequate. Nothing will bring him back.

Consumers, pay your health care costs, the same as you buy tickets, and over priced food and drink, and tattoos, and body piercings, and the like.

Even if we had universal ( not “free”), coverage, I suspect those whom complain the loudest , would not be better off. They probably wouldn’t save and invest the savings, rather, it might be spent on trinkets and other non-essentials.

My wife and I are both on Medicare, our premiums are about 300 a month. Together we have had 3 major surgeries, our total cost was about 7500. The insurance paid $ 143,000.

Prior to age 65 , I had to pay my premiums for a few years, it was 854.00 monthly, which I gladly paid. No different from paying property and income taxes, home and auto insurance, grocery bills and car repairs and many more.

A recent trip to the vet with the dog was 500, car repairs recently $1825, work done to the 2 furnaces was 1900 bucks, and lawn mower services were 400. And Medicare 300. all good.

David Lancaster
1 month ago

How about Americans’ taking responsibility for their own health by eating right and exercising regularly. That alone would save millions of people billions in healthcare expenses.

Last edited 1 month ago by David Lancaster
Nick Politakis
1 month ago

Mostly agree but there is no transparency in costs and why they vary so much. I just recently filled several prescriptions using Goodrx for a fraction of even my copay cost with my regular insurance. Why is that? There was an article I read recently about the range of prices Medicare pays for the same drugs across the country. Why is that?

David Lancaster
1 month ago
Reply to  Nick Politakis

I did the same for a steroid inhaler through Mark Cuban’s Cost Plus Pharmacy. The insurer/Pharmacy Benefit Manager only covered the most expensive brand, not any generics and wanted me to pay a $200 copay. I scanned what ones were available through Cost Plus and paid $75.

Richard Gore
1 month ago

Very contentious post with political undertones. Much like reading political or debate.

jimbow13
1 month ago
Reply to  Richard Gore

Can you please be specific? List a few examples.

Scott Dichter
1 month ago

Wouldn’t a streamlined, click here or there to appeal our decision process, alleviate a ton of this bad energy. Perhaps include the need to upload something from a physician. Also, wouldn’t it work better if health insurers were required to completely explain the denial in layman’s terms?

Reduce the opaque nature of the system, you likely reduce complaints by 50% or more. Might even change the level of happiness people have with their insurance.

malba2321457f4006
1 month ago

You be the judge:
This letter is to inform you that UnitedHealthcare Insurance Company will be rebating a portion of your health insurance premiums through your employer or group policyholder. This rebate is required by the Affordable Care Act – the health reform law
The Affordable Care Act requires UnitedHealthcare Insurance Company to rebate part of the premiums it received if it does not spend at least 85 percent of the premiums UnitedHealthcare Insurance Company receives on health care services, such as doctors and hospital bills, and activities to improve health care quality, such as efforts to improve patient safety. No more than 15 percent of premiums may be spent on administrative costs such as salaries, sales, and advertising This is referred to as the “Medical Loss Ratio” standard or the 85/15 rule. The 85/15 rule in the Affordable Care Act is intended to ensure that consumers get value for their health care dollars. You can learn more about the 85/15 rule and other provisions of the health reform law at:
https://www.healthcare.gov/health-care-law-protections/rate-review/

PAUL ADLER
1 month ago
Reply to  R Quinn

Is there a “Medical Loss Ratio” for Medicare Advantage plan (Part C)?

Last edited 1 month ago by PAUL ADLER
PAUL ADLER
1 month ago
Reply to  R Quinn

Is this also try of Medicare Medigap (supplement) insurance?
Thanks Plaul

malba2321457f4006
1 month ago
Reply to  R Quinn

That communication came directly from UHC. I’ve been on numerous medical plans over the last 35 years, never received a single letter from one stating they were out of compliance with mandatory minimum spending requirements for patient care.

Dan Wick
1 month ago

Thank You Mr. Quinn for the article. It’s nice to know there is more to it than what we hear and see in the news and print. I have had UHC for 40 years working and 8 years in retirement and have never had a claim denied. I have always received the care needed and allowed to get 2nd opinions. Their network includes the most respected medical facilities in the country. Is it perfect, no, but it is far from needing an assassin to even the playing field.

Nick Politakis
1 month ago
Reply to  Dan Wick

I read that UHC is higher in denials than most companies because they deny about 30%. Consider yourself lucky.

JAY SCATTERGOOD
1 month ago

R Quinn
another deep article ……..My wife and I are lucky or unlucky to be covered by the VA…….I am 100% P&T from exposure to Agent Orange and dealing with 4 Cancers…….we have had no problems with care if for some reason care is not covered by VA Community Care I use Medicare most time for small procedure and pay small co-pay……..my wife just shows her ChampVA card and is covered……that is my only complaint the system should be reversed but the is the VA…..when I get payment record the difference between billed/payment is about 80%…..if the Hosp bills $100 the VA or Medicare pays $20 the difference is put on their Tax Return as a loss against profit so they have lower Tax exposure…….a win win for everyone………..so for us the Gov is good……….we also pay $0 but I have paid for my Service and expose to the good bad and ugly

JAY SCATTERGOOD
1 month ago
Reply to  R Quinn

those of us who had boots on the ground are still suffering but not in silence are voices are being herd even though it may be slow times are changing ………thanks

OldITGuy
1 month ago

The above article is a very one sided characterization of the current problem with healthcare in the USA. It puts all the criticism on the patients and recognizes none of the predatory practices being performed by major US health insurers. I believe a more balanced article would cite the recent reports documenting widespread and consistent insurance practices denying legitimate healhcare claims by major US health insurers. Here’s a couple references documenting the widespread problem with healthcare insurers in the USA:
2024.10.17-PSI-Majority-Staff-Report-on-Medicare-Advantage.pdf

Medicare Advantage Appeal Outcomes and Audit Findings Raise Concerns About Service and Payment Denials (OEI-09-16-00410; 09/18)

mytimetotravel
1 month ago
Reply to  OldITGuy

Thank you for the links. They are both persuasive and very troubling. For instance: “It suggests Medicare Advantage insurers are intentionally targeting a costly but critical area of medicine – substituting judgement about medical necessity with a calculation abut financial gain.

If Mr. Quinn has such faith in the Medicare Advantage insurers, why is he using Medicare plus Medigap instead? Medicare Advantage would surely be much cheaper.

The issue is not confined to Medicare Advantage – see here.

Last edited 1 month ago by mytimetotravel
mytimetotravel
1 month ago
Reply to  R Quinn

Depends on what you mean by “managed” care. There are certainly limits on what Medicare will cover. Lots of into here.

OldITGuy
1 month ago
Reply to  R Quinn

Read the reports I referenced and then tell me if you still believe major insurers aren’t denying legitimate claims simply to increase their profits. Sure, there’s some people that want something for nothing. But I believe most people are honest, realistic, and simply want to be treated fairly by their insurer.

OldITGuy
1 month ago
Reply to  R Quinn

But if you look at the data in IG report I cited above, a couple things stand out. First, only 1% of Medicare Advantage claim denials are appealed, but 75% of the appeals are upheld for the patient. So clearly insurance companies are denying legitimate claims, but since so few people appeal it’s a profitable strategy for the insurance companies.

parkslope
1 month ago

Anthem Blue Cross’s plan to put time limits on coverage for anesthesia is something I don’t think any of us thought we would ever see. The profit motive among heath care insurers is clearly out of control.

Scott Dichter
1 month ago
Reply to  parkslope

FWIW – Anesthiologists have been abusers of surprise billing, often charging for time beyond what the surgery implies. This move by Anthem was to try to move them to Medicare style re-imbursement.

parkslope
1 month ago
Reply to  Scott Dichter

Surprise billing by anesthesiologists typically happens when the patient’s provider rejects their charges because they are out of network. A number of states, including NY where I live, have passed laws protecting against this kind of surprise billing.

If Anthem was simply trying to move to Medicare style re-imbursement it certainly went about it in an incompetent manner.

Medicare has a formula of allowable amounts per time unit for anesthesia reimbursement but I’m not aware that it caps the number of time units that anesthesiologists can bill for.

Last edited 1 month ago by parkslope
parkslope
1 month ago
Reply to  R Quinn

Patient contact has never been a major factor in determining physician pay. In fact, PCPs (family and internal medicine) are among the lowest paid specialties. A recent survey found that neurosurgions have the highest pay while radiologists ranked 9th and anesthesiologists ranked 13th.
https://assets.doxcdn.com/image/upload/pdfs/doximity-physician-compensation-report-2024.pdf

Last edited 1 month ago by parkslope
B Carr
1 month ago
Reply to  parkslope

And those rankings change over time with respect to supply and demand. In the mid-1980s anesthesia services were starved of providers by 1) government action and 2) the actions of a private anesthesia society. Anesthesia salaries skyrocketed as a result and competition went berzerk. Anesthesia moved into first place among all medical provider compensation. As talent follows the money, the #1 residency choice among graduating medical students was anesthesia which, over the next 8 years resulted in glut of providers and salaries stagnated or fell for some time thereafter.

This cyclical economic behavior is seen throughout a system based on capitalism.

As anesthesia is a service which you literally, “can’t live without”, Anthem was tickling the dragon’s tail with its payment limiting suggestion.

mytimetotravel
1 month ago

What I want is a system that isn’t based on the profit motive. People should not be making money off others’ health crises. Covering expenses, yes. Making big profits, no. Remember the fuss when the ACA was going to cap profits at 20%?

Other countries don’t have people driven into bankruptcy by medical bills. Other countries don’t have a lot of unnecessary procedures like Caesareans, hysterectomies, colonoscopies as a first line of defense, etc. Other countries have much lower overheads and therefore much lower costs. And yes, higher taxation, although when you add all the local taxes, I’m not sure how much higher.

I would be willing to pay higher taxes in exchange for a sensible system. I bet it would be less than I’m currently paying in premiums.

mytimetotravel
1 month ago
Reply to  R Quinn

No, doctors should not make a “profit”. That is the problem with stand alone surgical centers, etc. Doctors should earn a salary, just like nurses.

I have previously pointed out that the UK’s problem is the result of the Conservative government starving it of money, and Brexit starving it of workers. Rather than continually bringing up the UK I suggest you take a look at France. And Germany. And Switzerland…

bbbobbins
1 month ago
Reply to  mytimetotravel

I don’t think the UK is a good example. The NHS while excellent in many things it does in terms of clinical delivery has many inefficiencies and frustrations from use of GPs as gateways to care (when there is insufficient appointment capacity) to prolonged snail mail based appts. And part of the problem is being free at the point of use which leads to abuse in missed appts or for trivial things addressable over the counter at a pharmacy.

Plenty of European systems that combine state provision of services (hospitals etc) with a direct mandatory insurance scheme.

Even if people won’t see it the US system has grown the way it is because of a lack of regulation and government control. 3rd party insurers are just middlemen sucking juice out of the system to the detriment of citizens. They are never at real risk of a loss and one might challenge whether execs etc are really adding the same value that peers at more innovative companies do.

We could also question what sort of lifestyle do doctors and healthcare execs fund on their earnings relative to comparable countries.

I think blame the citizens for a system they didn’t create is a very harsh view. Of course the system is fiendishly complex, involves people taking risk and probability decisions they are simply not equipped for and it is tragic that a single misstep can lead to financial ruin or missing out on essential care.

I also think it leaves people indentured to employers for far longer than is necessary or even healthy.

Olin
1 month ago

Last month I read an article about AI making life-and-death decisions.
An algorithm rejected more than 300,000 health insurance claims in just two months. It spent less than two seconds on each, leaving patients in the dark and lives at risk.”

Olin
1 month ago
Reply to  R Quinn

I had the same thoughts that maybe the provider coded things incorrectly and will always be a problem. People make mistakes.

One can copy/paste the bolded headline and you’ll get AI concerns going back more than five years ago.

We want efficiency, but we don’t. How true that is!

mytimetotravel
1 month ago
Reply to  Olin

Coding is out of control. One source I looked at said there are nearly 100,000 different codes. It is beyond ridiculous that you can get a degree in medical coding in this country.

Nick Politakis
1 month ago

I think some of your statements about what Americans want are extreme but some are valid. Speaking for myself, I would want a more transparent healthcare system that anyone regardless of income can access. Although that would be costly, many billions could be saved by eliminating all these companies that profit without adding any value like PBMs. My two cents.

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