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I worked up quite an appetite at the gym late this morning. Luckily there is a great little diner just 2 doors down in the same strip. I’ve always enjoyed great food and friendly service at the Sunrise Skillet, but today was a little different, as service was a tad slow. Honestly I was preoccupied perusing my smart phone and barely aware of the time. Eventually my waitress, Britt, came to my booth, empty handed, telling me that she was paying for my lunch because she forgot to put in the order.
It’s always nice when things go precisely as they should, but it’s not realistic to think that mistakes will never be made. What impresses me is the manner in which people deal with their mistakes. In this case Brittany owned her screw-up, she really felt bad about it, made no excuses, and was willing to dip into her pocket to make things right. Brittany earned my loyalty for life. No way was I going to let her buy my lunch. After a little back and forth over who’s paying, she reluctantly took my credit card.
Wouldn’t it be nice if all businesses had the same integrity and work ethic as this age 20-something waitress?
Amen brother! What a delightedly person she must be!
In this day and age when no one takes responsibility for anything they do and it seems everyone is a victim, people like Brittany are a true breath of fresh air!
My wife and I rarely eat out anymore since the service is so spotty and the food, even at better restaurants, is never guaranteed to even be hot, forget good!
Luckily for us, my wife is truly a fantastic cook and I am known as “The Breakfast Food King,” and “The Blackstone Grill Master!”
What makes the Blackstone different from a regular grill? Why do you prefer it?
The Blackstone Grill Master! Sounds intriguing, I may show up at your door for Sunday brunch!
We had an experience with Sherman Williams years ago. We were having professional painters paint the third story turret of our Victorian house a color that matched the light grey which was on the house when we bought it. As it was a large house with attached family room, garage, and a large shed, I was planning to paint the rest of the house and buildings over several years.
Anyways we had tried several small samples of colors on the house to see what was the closest match. We then went back to Sherman Williams and obtained 10 gallons of the paint. The painters were told that the color was a close match to what was present.
We had already planned a week long vacation with our children before the painters were able to get us in on their schedule so we decided to continue with our plans.
We were aghast when we returned to a pea green section of the house. We brought this up with Sherman Williams and they discovered the person that tinted the paint did not do it manually rather than the new computer system. They said they couldn’t pay to have the house repainted but arranged with the painter for a credit in the cost of repainting our house.
They admitted they screwed up and made it right and over the next 2+ decades continued to have our business as we redid the entire house.
As to why the painters continued to paint the horrendous green color when we told them it was to match the light grey 🤷♂️
I felt funny reading this pos