We rent four older townhouses and I tell new renters they are old buildings so they need to call immediately when there’s something amiss. We try to have someone look at it within 48 hours (I use a warrantee company to pay for the service provider which is considered a cost of doing business). One renter took it to heart and noticed a bubbling in the upstairs ceiling paint. One thing lead to another and we were able to make an insurance claim for storm damage that saved us $1,000s. I like to reverse that trope that the renters only damage a property and ask them to vest in keeping it in shape. The service mentality doesn’t cost that much more, ups the professional behavior by everyone and makes some hard working people feel like they are getting their money’s worth. Turn around when they leave are much quicker too because there’s less damage.
Comments
We rent four older townhouses and I tell new renters they are old buildings so they need to call immediately when there’s something amiss. We try to have someone look at it within 48 hours (I use a warrantee company to pay for the service provider which is considered a cost of doing business). One renter took it to heart and noticed a bubbling in the upstairs ceiling paint. One thing lead to another and we were able to make an insurance claim for storm damage that saved us $1,000s. I like to reverse that trope that the renters only damage a property and ask them to vest in keeping it in shape. The service mentality doesn’t cost that much more, ups the professional behavior by everyone and makes some hard working people feel like they are getting their money’s worth. Turn around when they leave are much quicker too because there’s less damage.
Post: The Humble Landlord
Link to comment from July 30, 2022