Langston,...I had the same disappointing experience with Vanguard customer service. Started with them 35 years ago and was extremely happy. Convinced several friends and family to use Vanguard. Customer service was great and the "crew" were knowledgeable about their products and about investments in general. Now it is hit or miss; mostly miss. So, I reluctantly left Vanguard for Fidelity and have no regrets.
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Langston,...I had the same disappointing experience with Vanguard customer service. Started with them 35 years ago and was extremely happy. Convinced several friends and family to use Vanguard. Customer service was great and the "crew" were knowledgeable about their products and about investments in general. Now it is hit or miss; mostly miss. So, I reluctantly left Vanguard for Fidelity and have no regrets.
Post: You Aren’t Listening
Link to comment from September 24, 2021