I'm 72 and have been dependent on delivery and online services for several years due to back surgery and needing 2 knee replacements. Poor service, especially delivery services - do I have some stories to tell! I used to get upset, yell, and even cuss some customer service reps, especially the ones who were challenged with speaking English.
Then one day I read a short story - the moral of the story is that "we choose to be happy or angry." When angry, we are controlled by others, when happy we are in control.
So now when I have interactions with customer service reps I start out my conversation with " I need your help!" I then explain the problem and work out a solution.
No longer does my blood pressure rise, no headaches, anger, or resentment lingering for hours. Try it - you'll like it!
Comments
I'm 72 and have been dependent on delivery and online services for several years due to back surgery and needing 2 knee replacements. Poor service, especially delivery services - do I have some stories to tell! I used to get upset, yell, and even cuss some customer service reps, especially the ones who were challenged with speaking English. Then one day I read a short story - the moral of the story is that "we choose to be happy or angry." When angry, we are controlled by others, when happy we are in control. So now when I have interactions with customer service reps I start out my conversation with " I need your help!" I then explain the problem and work out a solution. No longer does my blood pressure rise, no headaches, anger, or resentment lingering for hours. Try it - you'll like it!
Post: Shouting Out
Link to comment from June 22, 2024